Frequently Asked Questions (FAQ)- Frequently Asked Questions
Welcome to our Christian Storytelling Jewelry FAQ page! We're thrilled that you've chosen to explore our unique collection of jewelry designed to express and celebrate your faith. We understand that you may have some questions about our products and policies, so we've compiled a list of frequently asked questions to provide you with all the information you need. If you can't find the answer you're looking for, don't hesitate to contact our customer support team for further assistance.
Our intricate Christian designs are crafted through lost-wax casting. This technique allows us to create detailed and delicate pieces. The process involves creating a wax mold of the design which is then used to cast the final piece in your chosen metal. This results in stunning, one-of-a-kind jewelry items that carry a special significance.
Made in the USA:
We are proud to say that all our Christian Storytelling Jewelry is proudly crafted in the USA. We value American craftsmanship and quality, and we strive to create products that reflect these principles. Your support not only allows us to continue producing exceptional jewelry but also contributes to the local economy.
Process for Gold Overlay:
Our gold-overlay jewelry is meticulously crafted by layering a thin coat of genuine 14k or 18k gold over a base metal, typically bronze or sterling silver. This process ensures a durable and beautiful finish that mimics the look of solid gold. Rest assured, our gold-plated jewelry is of high quality and designed to last.
To better understand the metals we use, you can read our UNDERSTANDING METAL VARITIES guide.
Process for Nano-Ceramic Coating:
Nano ceramic e-coating, also known as electro-ceramic coating or electroplating, is a cutting-edge technology that applies a thin ceramic layer to jewelry surfaces, widely recognized in the industry for its durability, aesthetic benefits, hypoallergenic properties, and low maintenance requirements.
Click Here to read more about Nano-Ceramic Coating.
- If you have purchased an Antiqued Silver piece, do not use silver dips or creams to clean it. This will remove the intentional oxidation in the low areas that gives it its contrasted and antiqued look.
- Do not apply aftershave/cologne or spray on perfume or other sprays while wearing your jewelry. Put on your jewelry after application to avoid any potential interactions that could damage your jewelry.
- Wait until all lotions or creams are dry or have been absorbed into your skin before you wear your jewelry.
- Substances like salt, chlorine, oil, nail polish remover, and the like, may react with your jewelry and cause it to tarnish easily. It's best to remove your jewelry prior to bedtime, working out/getting sweaty, getting in the ocean, bathing or swimming.
- If your piece is looking dull or in need of cleaning, you may use a damp or dry soft cloth to gently rub it clean. Avoid using any jewelry cleaning products, harsh abrasives or doing any heavy polishing.
- To best protect your jewelry, after wearing or cleaning it, store it in your provided Bradley Kellie jewelry pouch in a cool and dry place, separate from other jewelry.
Gold overlay jewelry is a stunning and cost-effective alternative to solid gold pieces. It features a layer of gold applied to a base metal, offering the beauty of gold at a fraction of the price. However, to ensure your gold overlay jewelry retains its luster and durability, proper care is essential.
Click Here to read more on how to care for Gold Overlay Jewelry.
Sterling silver jewelry is renowned for its timeless beauty and elegance. It's a popular choice for rings, necklaces, bracelets, and earrings due to its longevity and shine. However, to maintain the shine and longevity of your sterling silver pieces, proper care and maintenance are essential.
Click Here to read more on how to care for Sterling Silver Jewelry.
Knowing Chain Size:
Finding the perfect chain size is essential to ensure your jewelry fits comfortably. We offer a variety of chain lengths, typically ranging from 16 inches to 24 inches. To find your ideal chain length, please refer to our sizing guide on the product page
Chain Replacement Policy:
If you ever need to replace a chain on one of our pieces, we offer a convenient chain replacement service. Please reach out to our customer support team with your order number. We will send details on how to initiate this process. You will need to send the chain and pay for return shipping. A one-time replacement chain discount will be extended, along with complimentary shipping.
Shipping & Returns:
To show our appreciation for your support, we offer free shipping for orders totaling $80 or more within the United States. This is our way of making your shopping experience even more enjoyable and cost-effective. Click Here to read more about Shipping & Returns.
Solid Gold Custom Orders Are Non-Refundable and Payment Required in Advance:
Custom orders for solid gold jewelry, due to their personalized nature, are non-refundable and require full payment in advance.
We hope these FAQs have answered your questions and provided you with a better understanding of our Christian Storytelling Jewelry and policies. We highly value your satisfaction and are here to support you throughout your journey. If you have any further inquiries or require additional information, please don't hesitate to get in touch with our dedicated customer support team. Thank you for choosing our jewelry to celebrate and express your faith.